❓ Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collected or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured; our after-sales team will sort out the reasons, and we'll ensure you are properly compensated.
What is the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, and free samples for custom designs, including custom packaging and QC requirements.
Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
What is the typical lead time for an order?
The delivery time is usually about two weeks after we receive the 30% advance payment.
What are your standard payment terms?
We accept T/T (30% advance payment and 70% balance against B/L copy) or irrevocable L/C at sight.