❓ Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collected or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured; our after-sales service will investigate the reasons and ensure you are properly compensated.
What are the benefits for long-term importers or distributors?
Regular customers receive exclusive discounts, free sample shipping, custom design support, and personalized packaging/QC services.
Can you make products from our custom designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your specific design requirements.
What is the typical production lead time?
Delivery typically takes about two weeks after receiving the initial 30% advance payment.
What payment methods do you accept?
We accept T/T (30% advance payment, 70% balance against B/L copy) and irrevocable L/C at sight.