❓ Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free samples are available with freight collect or prepaid. We encourage testing our quality before bulk orders.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales team will investigate the cause and ensure you are properly compensated.
What's the benefit for long-term importers or distributors?
Regular customers receive incredible discounts, free sample shipping, free samples for custom designs, and customized packaging/QC according to specific requirements.
Can you make products from our designs?
Yes, we provide professional OEM, ODM, and OBM services to meet your specific design needs.
What is your standard delivery time?
Typically, it takes about two weeks to process and ship your order after receiving the 30% advance payment.
What are your accepted payment terms?
We accept T/T (30% advance payment and 70% balance against B/L copy) and irrevocable L/C at sight.