Frequently Asked Questions
Is sample order acceptable? Can I specify the color?
Yes, sample orders are welcome for quality testing. You can specify the color even for a single sample, though extra labor costs may apply for individual production.
What is the typical lead time for an order?
Generally, the lead time is around 30 days, but this will be confirmed based on the specific quantity and customization requirements of your order.
What kind of warranty is provided?
We provide a one-year warranty starting from the date you receive the tents. The aluminum frame itself has a structural life span of 15-20 years.
Can the tents be customized with logos or specific sizes?
Yes, full customization is available. We can adjust specifications to your needs and print your logo directly on the PVC fabric.
What are the delivery options for the tents?
Tents can be delivered via sea freight, air freight, or train, depending on your location and urgency requirements.
How are the products packaged for transport?
The components are typically packed in membrane film, wooden boxes, or woven bags, and finally secured in carton boxes to ensure safety during transit.
Gem Marble
