Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales service will sort out the reasons and ensure you are properly compensated.
What is the benefit for long-term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, custom packaging, and QC as per custom requirements.
Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
What are the standard payment terms?
We accept T/T (30% advance payment, 70% balance against B/L copy) and irrevocable L/C at sight.
How long is the typical delivery time?
Delivery usually takes about two weeks after receiving the 30% advance payment.