Q1. Can I get a sample first? And how does it charge?
A: Yes, free sample is available with freight collect or prepaid.
Q2. What if the tiles or slabs are broken during transition?
A: All our products are insured. Our after-sales service will sort out the reasons and ensure you are properly compensated.
Q3. What is the benefit for long-term importers or distributors?
A: For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, and customized packaging/QC requirements.
Q4. Can you make products from our designs?
A: Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
Q5. What is your typical delivery lead time?
A: Generally, it takes about two weeks to process and ship the order after receiving the 30% advance payment.
Q6. How do you ensure the quality of the big slabs?
A: We use strong wooden bundles with fumigation for safe transport and perform strict quality checks during the production and packaging process.