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Frequently Asked Questions
Can I get a sample first? And how does it charge?
Yes, free sample is available with freight collect or prepaid.
What if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales service will sort out the reasons and ensure you'll be properly compensated.
What's the benefit for long term importers or distributors?
For regular customers, we offer incredible discounts, free sample shipping, free samples for custom designs, and custom packaging/QC as per requirements.
Can you make products from our designs?
Yes, we provide OEM, ODM, and OBM services to meet your specific design needs.
What is the standard lead time for a bulk order?
Generally, it takes about two weeks after receiving the 30% advance payment, depending on the order volume and specifications.
How do you ensure the quality of the artificial stone?
We implement strict quality control measures throughout the production process, from raw material selection to final inspection and professional wooden bundle packaging.