Frequently Asked Questions
Can I get a sample first and how does it charge?
Yes, free samples are available with freight collect or prepaid.
What happens if the tiles or slabs are broken during transition?
All our products are insured. Our after-sales service will identify the cause and ensure you are properly compensated.
What are the benefits for long-term importers or distributors?
Regular customers receive incredible discounts, free sample shipping, free samples for custom designs, and customized packaging and QC requirements.
Can you manufacture products based on our specific designs?
Yes, we provide OEM, ODM, and OBM services to meet your design requirements.
What is the typical lead time for an order?
The typical delivery time is approximately two weeks after the receipt of a 30% advance payment.
What are your standard payment terms?
We accept T/T (30% advance payment, 70% balance against B/L copy) and irrevocable L/C at sight.